Raise awareness among unit employees and end users through periodic in-service training on how to use the systems they use,
Respond to hardware and software-related malfunctions in university units on-site and in a timely manner, assist in resolving issues,
Establishing minimum standards for computers and peripherals in the university's academic and administrative units; preparing and updating related technical specifications and ensuring their publication on the Presidency's website,
Finding direct solutions to the problems of end users in university units and forwarding unsolvable systemic problems to the relevant branch directorate or superior,
Monitoring the warranty processes for malfunctions occurring in IT devices,
Repairing, maintaining, and servicing all computers, printers, fax machines, scanners, security cameras, and similar IT devices belonging to the institution, or having them repaired, maintained, and serviced,
Resolving internet/network access problems on computers used within the institution that are caused by hardware or user error,
Determine hardware requirements for end-user devices (PCs, printers, scanners, etc.); prepare implementation plans for installation and distribution.
Provide on-site support for internet and network connections to existing and newly established units within the university, as well as support at the endpoint.
Perform other duties assigned by the Department Head related to their field.